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FAQ

 

WHO ARE WE?

WHATEVER FLOOR YOU WANT UNDER YOUR FEET, YOU’LL FIND IT AT HERE!
We are a full service flooring company established in 2006. Providing consumers both materials and installation of virtually any type of flooring available on the market today. PFL is set up directly with manufacturers, enabling our clients to save money by buying direct. Shop locally in our Tukwila store, go virtual with our Room Visualizer, or schedule a consultation to have one of our mobile showrooms come directly to you! We even sand & refinish hardwood floors, offering water and oil based finishes.

Whether you desire hardwood, carpet, tile, vinyl, or stone. Pro Flooring LLC is your go-to contractor for quality materials and expert installation.


FREQUENTLY ASKED…

ARE YOU A WHOLESALER?
Nope! Retail since 2006

WHAT IS YOUR RETURNS/EXCHANGE POLICY?
ALL Sales are final. No Returns, No exchanges

DO I NEED TO MAKE AN APPOINTMENT TO VISIT YOUR SHOWROOM?
You do not. A heads up is appreciated.

WHAT ARE YOUR HOURS?
Mon-Fri: 9:00 AM - 5:30 PM
Sat: By appointment
Sun & Holidays: closed

DO YOU INSTALL ON WEEKENDS OR HOLIDAYS?
Pro Flooring LLC prefers not to perform installation on weekends and holidays.

HOW SOON ARE YOU SCHEDULING INSTALLATION?
Assume 3 - 4 weeks advance notice for your project to begin. If materials are being supplied and are on backorder assume longer before we can begin your project.


SERVICES

DO YOU INSTALL?
Yes! We install Hardwood, Carpet, Tile, Laminate, Vinyl.

DO YOU REFINISH WOOD FLOORS?
Yes! Pro Flooring LLC sands and refinishes, including Stain work for wood flooring.

DO YOU REFINISH CONCRETE FLOORS?
Nope!

DO YOU REFINISH/RESURFACE CABINETS?
Nope!

DO YOU REPAIR FLOORS?
Depending on the scope we may be able to repair your floors.

CAN YOU REPAIR FLOOR JOISTS & FOUNDATIONS?
Nope! You’ll need a Specialty Framing and Rough Carpentry Contractor.

CAN YOU ALSO DO PLUMBING/ELECTRICAL?
Nope! Pro Flooring LLC is not licensed to perform any plumbing or electrical work. It is the Client's responsibility to provide plumbers and electricians in the event it’s needed to complete a project.

IF I SUPPLY. DO YOU INSTALL?
We prefer not to install other providers’/3rd party manufacturers' products as we cannot guarantee their material. Pro Flooring LLC will not install products Produced/Sold by Floor&Decor, LL Flooring (Lumber Liquidators), Floor Trader, Simple Floors, etc.

ARE YOUR ESTIMATES FREE?
Yes! In home consultations/measures are free

DO YOU ESTIMATE FOR INSURANCE CLAIMS?
Yes! $75 per measure . Redeemable towards installation through Pro Flooring LLC


GETTING STARTED

WHAT ARE YOUR GUIDELINES FOR INSTALLATION?
See our Installation Guidelines.


PROMISE

DO YOU OFFER WARRANTIES?
Workmanship (Labor) guaranteed 1 year from completion (invoice) of work.

DO YOU FOLLOW MANUFACTURE SPECIFICATIONS?
Yes! In fact we’ll let you know if we cannot install your preferred flooring based on jobsite conditions.


EDUCATION

ARE YOU CERTIFIED, LICENSED, BONDED?
Yes!

WHAT IS YOUR EXPERIENCE?
20 plus years experience in professional installation. NWFA Member with A.C.E certification for Installation, Sand & Refinish, Only business, licensed in Washington State to refinish wood floors with Ceramic Coatings.